Spa Etiquette

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Cell phones

Turn all cell phones to silent or vibrate. We realize you may have emergency calls, but isn’t that what you are trying to get away from? All salon and spa clients like a relaxing atmosphere.

Clothing

Wear simple, loose clothing and leave the jewelry at home if you are getting spa services. Who wants to waste time putting a lot of clothes off and on? YOU are here to be pampered!

Cancellation

We understand that special circumstances are unavoidable and a cancellation may be necessary. If you find yourself unable to keep an appointment, we request at least 24 hours notice.

Clients who do not honor their appointments may be charged a cancellation fee as follows:

  • 24 hours notice: Package or spa service may be cancelled without charge
  • Failure to show the entire package or spa service will be charged

This courtesy enables us to schedule another clients and, in turn, maintains a higher availability of services for you as well as others

Preparation For Body Treatments

Please do not shave or tan before a waxing or salt glow treatment. The skin will be tender and not prepared for these services.

Arrival Time

Please be on time for your service. Getting behind on multiple services really puts everyone in a tailspin. If you are late for your appointment, the time will be deducted from your appointment time. Please arrive 15 minutes before your service if you have never filled out forms for spa services and 5 or so minutes before other services. We really try to stay on time but sometimes it’s impossible. Please let us know if you have a deadline to meet. We all want to be happy!

Complaints

If you should have a complaint with your service provider, please go to the front desk and ask for management. We can take care of things in an orderly fashion if we are aware of a problem. We try hard to make your experience a very pleasant one. You have the right to express your opinions. Please do so in a respectful manner.

Hair Color Services

Hair color services are hard to time. Please tell us if you want multiple color service. The best scenario is to visit your designer ahead of your scheduled hair color service. A 10-15 minute complimentary appointment can help your service go smoother. Please tell the receptionist you need to schedule a consultation appointment. Also, please remember it takes longer and is more costly to do long hair. Please keep in mind when making your appointment to tell the receptionist if your hair is short, mid-length (to chin) or longer (shoulder to back). Really long hair can take much longer.